Customer Service

Shipping & Delivery

  • Our Unique "FreshPak" Container Features:

    Celebrationexpress.com.au has created an elegant, unique, patented "FreshPak" packaging system to protect flower arrangements and perishable gifts to ensure they arrive in perfect condition..

    The FreshPak unit contains up to 5 unique and separate components - depending on the gift type:

    1. An outside hexagonal box with fold-out handles on top
    2. An interior hexagonal box (depending on gift type)
    3. An interior foam box (depending on gift type)
    4. An interior support inserts to hold contents in place
    5. An interior container holding water to retain flower freshness

    The patented interior components are custom-designed to optimise and protect the contents against physical damage. To keep the flowers hydrated during shipping, completely pre-assembled flower bouquets are transported with the stems inserted into a water-containing device and optional glass vase. The flowers are actually still blooming in the box and have been timed for maximum vase-life and beauty on arrival.

  • The beautiful flowers you receive from Celebration Express are days fresher than those of traditional floral providers. Our flower are shipped fresh from the growers to the recipient's doorstep in a process so simple they mostly arrive in bud, where you can see them bloom before your eyes. For details on flower care, go to http://www.celebrationexpress.com.au/flower-care
  • Flowers and Gifts are despatched overnight and delivered via a commercial courier during business hours.
  • We recommend that you provide an address at which someone will be present to receive the package during normal business hours. If no one is present, the package may be left at the door, or:
  • If premises is unattended a card may be left to arrange redelivery with the freight courier directly (except where you have 24 hour-access to Australia Post Parcel Locker service - go to http://www.celebrationexpress.com.au/locker for details).
  • With floral gifts, when your flowers arrive, just open the box, remove flowers and vase, change the water, add the free flower food and you're done!
  • All shipments carry a 100% satisfaction guarantee.
  • Each gift arrives with your own personal message enclosed inside the container to ensure privacy

Privacy & Security

Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on each of our Sites at least ten (10) days in advance, so please check back periodically. By using any of the Sites or obtaining any product or service through any of the Sites, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use any of the Sites.

This Policy is incorporated into, and considered part of, our Terms and Conditions available at http://www.celebrationexpress.com.au/terms.

Returns & Replacements

The Celebration Express Guarantee:

We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days.

How It's Done:

Our flowers are shipped fresh from the growers to you or your recipient's doorstep. Because our flowers avoid extended stays in warehouses, trucks and florist's coolers, we are able to guarantee you the absolutely freshest flowers available. We will never compromise on your flower's freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival..

Ordering

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Payment, Pricing & Promotions

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Viewing Orders

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Updating Account Information

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.

Reminder Service

Unique Packaging System

"FreshPak" Container Features

Celebrationexpress.com.au created an elegant, unique, patented "FreshPak" packaging system to protect flower arrangements and perishable gifts to ensure they arrive in perfect condition..

Flowers and Gifts are despatched overnight and delivered via a commercial courier. All shipments carry a 100% satisfaction guarantee. Depending on the gift type, the FreshPak unit contains up to 5 unique and separate components:

1. An outside hexagonal box with fold-out handles on top
2. An interior hexagonal box (depending on gift type)
3. An interior foam box (depending on gift type)
4. An interior support inserts to hold contents in place
5. An interior container holding fluid to retain flower freshness

The patented interior components are custom-designed to optimise and protect the contents against physical damage.

To keep the flowers hydrated during shipping, completely pre-assembled flower bouquets are transported with the stems inserted into a water-containing device and optional glass vase.

The flowers are actually still blooming in the box and have been timed for maximum vase-life and beauty on arrival

Volume Discounts

If your order qualifies, you’ll receive a volume discount.*. The more you shop, the more you save. Save up to 20%.
$600-$1,500
5% Discount
$1,501-$3,000
10% Discount
$3,001-$6,000
15% Discount
$6,001-$15,000 +
20% Discount

*Discount does not apply to shipping, surcharges, international, same day, customization, taxes, other discounts/offers, previous orders or wedding services and can not be applied to the purchase of Coupons, Gift Cards, Gift Awards or Gift Certificates.

Further details on our Corporate/Business Programs are available at http://www.celebrationexpress.com.au/corporate


"When you call - We deliver"


CELEBRATION EXPRESS ®”,  “ROSE EXPRESS ®”,  “GOURMET EXPRESS ®”,  “BALLOON EXPRESS ®”,
POPCORN EXPRESS ®”, “FINEWINE EXPRESS ®”, “PREZZI EXPRESS ®”, “FRUIT EXPRESS ®”, “BBQ EXPRESS ®”,
SEAFOOD EXPRESS ®”, “WEDDING EXPRESS ®”,  “PARTY EXPRESS ®”, “DELIVERY EXPRESS ®”,  "FreshPak ®"
.
So What Makes Celebration Express Online Shopping Different?
Celebration Express is totally unique online experience whereby perishable goods bought online are supplied directly from the producer, and simply bypass and shorten the normal supply lines. By dealing direct, we avoid the middle-man (including gift relay networks - you know who they are - and florist retailers) and supply perishable goods at prices normally much less than goods bought from a retail store - and our unique packaging ensures they arrive in peak condition!
Our Products
We offer a range of perishable goods by post, including Flowers, Balloons, Toys, Wine, Fresh Meat, Fresh Seafood. Cakes and Biscuits, Fresh Fruit, Gourmet Popcorn and Chocolates, all delivered in our elegant, uniquely designed "FreshPak®” packaging system. This means you get quality cheap flowers and great value gifts.
For example, flowers are first colour co-ordinated and completely pre-assembled into flower bouquets. To keep the flowers hydrated during shipping, the completely pre-assembled flower bouquets are transported upright (the way they were meant to be) with the stems inserted into a unique water-containing device (with optional glass vase). The flowers are actually still blooming in the box and have been timed for maximum vase-life and beauty on arrival.
Whether they're "Get Well" flowers, "Thank You" flowers, Birthday flowers, or "Happy Anniversary", Celebration Express dispatches yummy gourmet gifts and farm fresh flowers direct overnight - giving you freshest produce at very competitive prices. - no matter what the occasion. "When you call - we deliver".
Our Presentation
The patent-pending FreshPak® units are custom-designed to optimise and protect the contents against physical damage. As a result, all shipments carry a 100% satisfaction guarantee.
Each unit contains up to 7 unique and separate components - depending on the gift type - all designed to protect the goods and keep them fresher, longer.
This means perishable goods can now be sent overnight by Express Post - including Flowers, Balloons, Toys, Wine, Fresh Meat, Fresh Seafood. Cakes, Biscuits, Fruit, Gourmet Popcorn and Chocolates - to almost any area in Australia! Some selected Australia Post locations even offer a 24/7 "eLocker" pickup service - where you receive an email and SMS message when you goods are available for pick-up!
Our Prices
By dealing directly with suppliers and growers, there are no third-party resellers or middlemen. This means fresher produce is delivered to your doorstep in and less time - and the recipient gets more enjoyment.
Celebration Express "freshness promise" on every flower and gift delivery means you get an unparalleled guarantee of quality - we promise freshness for seven days after your arrangement arrives or it will be replaced! That’s how serious we are about bringing you freshness, quality and value.
Our Experience
With over 30 years of expertise in the floral and gift-giving industry, Celebration Express strives to be the best online flower and gift delivery service in Australia.
Whether you're looking for a Melbourne florist and gift delivery services, or you want to send flowers to Sydney or gifts to Brisbane, we supply flowers and gourmet gifts to every state, from Victoria to New South Wales or Queensland, and every major city, from Melbourne, Canberra, Sydney, Brisbane or Hobart plus all towns and rural areas in between. If you or someone you know lives in a rural area lacking floral services, Celebration Express is an excellent home flower delivery service because chances are we deliver there. For nationwide flower delivery, buy flowers online from Celebration Express for widest delivery, best quality, lowest price and that fantastic 7-day freshness guarantee!
Fast Flower Delivery & Easy Payment
Unexpected things can happen in an unpredictable world, and we understand this. That’s why we offer overnight flower gift delivery for those special occasions like Birthdays, Anniversaries who need quick service. From the moment your order is placed, our team works quickly to check and fulfill your request. We also make online flower and gift buying easy. Pay for your gift with Paypal, Visa, MasterCard, American Express, or Diners Club, and ad simply open up a Corporate Account for Special Quantity Discounts
Stunning Gifts for any Occasion
Gifts fo that forgotten Anniversary, to say "Welcome" to a New Baby & Mum, a Birthday, to say "Congratulations", Corporate Gifts, "Get Well" Gifts, Housewarming, to say "I'm Sorry", "Just Because", for Romance & Love, for Sympathy, to say "Thank You" or for a Wedding. Not to mention those special days like Christmas, Easter, Halloween, Mother's Day, Secretary's Day, St Patrick's Day or Valentine's Day.
Our gift designers are constantly on the look-out for new products and designs seeking out thoughtful, imaginative, and fun themes. Each gift and bouquet is carefully crafted to invoke the sentiments you wish to convey to your recipient including joy, happiness, sorrow and love. From a traditional bouquet of red roses with baby’s breath and greenery, to 12, 18 , 24 or 48 count roses, or an elegant display of tulips, daisies and more that are as diverse as your expressions.
With hundreds of different kinds of gourmet and floral gifts and combinations available for delivery, the possibilities are endless. Plus, add your add-on gift selection for that "extra touch".
Community and Resources
We provide valuable resources to help our customers learn more about the products and gifting traditions, ranging from how-to articles to interesting facts about flowers and nature. Find Celebration Express on Facebook and Twitter to see what’s new, read gift tips, and get Celebration Express Discount coupons and deals including flowers under 40 dollars.
Reminder Service
Ever forgotten a special occasion? Join our Reminder Service for:

   • Free, convenient email or SMS Reminder Service for birthdays, anniversaries, Mother's Day and other special dates.
   • Includes offers for exclusive email only discounts.
   • Free Glass Vase ($9.95 value) with every bouquet order.

   HOW IT’S DONE:

      • Simply log in to your account or enter your email address below.
      • Enter your recipient's name, occasion, and date.
      • We'll do the rest by sending emails straight to your inbox with exclusive deals, in plenty of time to order.

Never forget another special occasion again. Sign up for our FREE reminder service today!
Volume Discounts
Sending multiple gifts? If your order qualifies, you’ll receive up to 20% volume discount. You can also pre-order and send a variety of gifts daily, weekly, monthly or yearly. The more you shop, the more you save.
PROMOTIONS
ONLY ONE PROMOTIONAL OFFER PER ORDER. - PROMOTIONAL OFFERS CANNOT BE COMBINED. Discounts do not apply to gift cards or certificates, same-day or international delivery, shipping and handling, taxes, or third-party hosted products (e.g. wine, popcorn). Discount will appear upon checkout and cannot be combined with other offers or discounts. Product must be a floral bouquet to receive the free glass vase discount.

Celebration Express® - "When you call... we deliver"

©2011 Celebration Express. All rights reserved.