Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Reminder Service
- Unique Packaging System
- Volume Discounts
Shipping & Delivery
- Our Unique "FreshPak" Container Features:
Celebrationexpress.com.au has created an elegant, unique, patented "FreshPak" packaging system to protect flower arrangements and perishable gifts to ensure they arrive in perfect condition..
The FreshPak unit contains up to 5 unique and separate components - depending on the gift type:1. An outside hexagonal box with fold-out handles on top
2. An interior hexagonal box (depending on gift type)
3. An interior foam box (depending on gift type)
4. An interior support inserts to hold contents in place
5. An interior container holding water to retain flower freshnessThe patented interior components are custom-designed to optimise and protect the contents against physical damage. To keep the flowers hydrated during shipping, completely pre-assembled flower bouquets are transported with the stems inserted into a water-containing device and optional glass vase. The flowers are actually still blooming in the box and have been timed for maximum vase-life and beauty on arrival.
- The beautiful flowers you receive from Celebration Express are days fresher than those of traditional floral providers. Our flower are shipped fresh from the growers to the recipient's doorstep in a process so simple they mostly arrive in bud, where you can see them bloom before your eyes. For details on flower care, go to http://www.celebrationexpress.com.au/flower-care
- Flowers and Gifts are despatched overnight and delivered via a commercial courier during business hours.
- We recommend that you provide an address at which someone will be present to receive the package during normal business hours. If no one is present, the package may be left at the door, or:
- If premises is unattended a card may be left to arrange redelivery with the freight courier directly (except where you have 24 hour-access to Australia Post Parcel Locker service - go to http://www.celebrationexpress.com.au/locker for details).
- With floral gifts, when your flowers arrive, just open the box, remove flowers and vase, change the water, add the free flower food and you're done!
- All shipments carry a 100% satisfaction guarantee.
- Each gift arrives with your own personal message enclosed inside the container to ensure privacy
Privacy & Security
- Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on each of our Sites at least ten (10) days in advance, so please check back periodically. By using any of the Sites or obtaining any product or service through any of the Sites, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use any of the Sites.
This Policy is incorporated into, and considered part of, our Terms and Conditions available at http://www.celebrationexpress.com.au/terms.
Returns & Replacements
- The Celebration Express Guarantee:
We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days.
How It's Done:
Our flowers are shipped fresh from the growers to you or your recipient's doorstep. Because our flowers avoid extended stays in warehouses, trucks and florist's coolers, we are able to guarantee you the absolutely freshest flowers available. We will never compromise on your flower's freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival..
Ordering
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Payment, Pricing & Promotions
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Viewing Orders
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Updating Account Information
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Reminder Service
Why Sign Up?
- Free, convenient way to remember birthdays, anniversaries, Mother's Day and other special dates.
- Includes offers for exclusive email only discounts.
- Free Glass Vase ($9.95 value) with every bouquet order.
How Does it Work?
- Simply log in to your account or enter your email address below.
- Enter your recipient's name, occasion, and date.
- We'll do the rest by sending emails straight to your inbox with exclusive deals, in plenty of time to order.
- Never forget another special occasion again. Sign up for our FREE reminder service today!
Unique Packaging System
Celebrationexpress.com.au created an elegant, unique, patented "FreshPak" packaging system to protect flower arrangements and perishable gifts to ensure they arrive in perfect condition..
Flowers and Gifts are despatched overnight and delivered via a commercial courier. All shipments carry a 100% satisfaction guarantee. Depending on the gift type, the FreshPak unit contains up to 5 unique and separate components:
1. An outside hexagonal box with fold-out handles on top
2. An interior hexagonal box (depending on gift type)
3. An interior foam box (depending on gift type)
4. An interior support inserts to hold contents in place
5. An interior container holding fluid to retain flower freshness
The patented interior components are custom-designed to optimise and protect the contents against physical damage.
To keep the flowers hydrated during shipping, completely pre-assembled flower bouquets are transported with the stems inserted into a water-containing device and optional glass vase.
The flowers are actually still blooming in the box and have been timed for maximum vase-life and beauty on arrival
Volume Discounts
If your order qualifies, you’ll receive a volume discount.*. The more you shop, the more you save. Save up to 20%.
$600-$1,500 5% Discount$1,501-$3,000 10% Discount$3,001-$6,000 15% Discount$6,001-$15,000 + 20% Discount
*Discount does not apply to shipping, surcharges, international, same day, customization, taxes, other discounts/offers, previous orders or wedding services and can not be applied to the purchase of Coupons, Gift Cards, Gift Awards or Gift Certificates.Further details on our Corporate/Business Programs are available at http://www.celebrationexpress.com.au/corporate
